Frequently Asked Questions

Find answers about orders, shipping, returns, jewelry care, and our products.

Orders

How long does production take?

Every Everyn piece is crafted to order. Most orders are completed within 2–4 weeks before shipping.

Can I cancel or change my order?

Because every piece is made specifically for you, changes or cancellations may only be possible within 24 hours after your order is placed. Please contact us as soon as possible.

Shipping & Returns

Do you offer free shipping?

Yes. We offer complimentary insured shipping on all Everyn orders within the United States.

Do you ship internationally?

Yes. International shipping is available to select countries. Shipping times and duties may vary depending on destination.

What is your return policy?

Eligible items may be returned within 30 days of delivery in accordance with our Return Policy. Customized and engraved pieces are final sale.

Diamonds & Materials

Are your diamonds certified?

Our center diamonds are carefully selected for exceptional beauty and quality. Certification is provided for qualifying stones.

What diamond quality do you use?

Our lab-grown diamonds are typically D–F color, VS1 clarity or better, with Excellent cut, ensuring exceptional brilliance and consistency.

What's the difference between lab-grown and natural diamonds?

Lab-grown and natural diamonds share the same physical, chemical, and optical properties. The difference lies in their origin—one is formed in nature, while the other is created in advanced laboratory conditions.

Jewelry Care

How should I clean my jewelry?

Clean your jewelry with warm water, mild soap, and a soft brush. Dry with a lint-free cloth. For a deeper clean, we recommend professional cleaning periodically.

What if I order the wrong ring size?

If you're unsure about sizing, please contact us before placing your order. Certain rings may be eligible for resizing depending on the design.

Still have questions?


Our team is happy to help.