Frequently Asked Questions

Answers to common questions about our jewelry and services.

Orders

How long does production take?

Most Everyn pieces are made to order.

Production times vary by design and are listed on each product page. Once your order is complete, you'll receive a shipping confirmation with tracking information.

Can I cancel or change my order?

Because every piece is made specifically for you, if you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request before production begins.

Do you offer gift packaging?

Yes. Every Everyn piece is presented in our signature packaging, thoughtfully designed for gifting and safekeeping.

Shipping & Returns

Do you offer free shipping?

Complimentary insured shipping is available on eligible orders within the United States. Shipping options and delivery estimates are shown at checkout.

Do you ship internationally?

Yes. International shipping is available to select countries. Shipping times and duties may vary depending on destination.

What is your return policy?

Eligible items may be returned within 14 days of delivery. Custom, engraved, resized, or made-to-order pieces may not be eligible for return. Please refer to our Return Policy for complete details.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information. You can use the tracking link provided to follow your shipment.

Materials

What materials do you use?

Everyn pieces are crafted using carefully selected precious metals, diamonds, and cultured pearls. Material details are listed on each product page.

Are your diamonds certified?

Our center diamonds are carefully selected for exceptional beauty and quality. Certification is provided for qualifying stones.

What's the difference between laboratory-grown and natural diamonds?

Natural and laboratory-grown diamonds share the same physical, chemical, and optical properties. The primary difference is their origin. Everyn offers both, depending on the collection and design.

What pearls do you use?

We work with carefully selected cultured pearls chosen for their luster, surface quality, and overall beauty. Specific pearl types are listed on each product page.

Jewelry Care

How should I clean my jewelry?

Clean your jewelry gently using a soft cloth.

For most gold and diamond jewelry, mild soap and warm water may be used. Pearl jewelry should be cleaned only with a soft cloth and kept away from chemicals and perfumes.

How should I care for pearl jewelry?

Pearls are naturally delicate.

Avoid contact with perfumes, cosmetics, and cleaning products. Wipe gently with a soft cloth after wearing and store separately from harder jewelry.

What if I order the wrong ring size?

If you're unsure about sizing, please contact us before placing your order. Certain rings may be eligible for resizing depending on the design.

Still have questions?


Our team is happy to help.